Description
Working in a service-critical role, you will manage the end-to-end fulfilment and resolution in all agreed operational functions within the Control Room. You will provide IT administration and support, proactively identifying system issues that may affect the Supply Chain while ensuring the Partnership has the right stock in the right place at the right time.
Your key responsibilities will include:
- Receiving and recording operational faults and major incident details, informing relevant stakeholders and tasking them to the appropriate functions
- Planning and prioritising workload through use of Engineers, remaining flexible to adapt and support
- Liaising with Central Operations, Knapp and Site Management to plan, organise and coordinate requirements
- Compiling hand-over reports to enable smooth transition of operational issues between shifts
- Constructing reports to facilitate operational figures for daily planning
- Conducting regular audits to find ways to improve existing IT systems and operations initiatives
- Ensuring training requirements are met in all areas of Control Room Operations
You will be required to have experience working within automated or semi-automated warehouse operations, proven experience managing customer relationships and working with Warehouse Management Systems (WMS), demonstrated IT troubleshooting and operational analysis experience, technical understanding of IT networking and infrastructure, and ITIL Certification.
In addition to your contractual pay, you will receive an Evening Premium of £3.25 per hour for any time worked between 18:00 - 22:00 and a Night Premium of £4.25 per hour for any time worked between 22:00 - 06:00.