Description
Syneos Health is seeking a Sr Tech Vendor Relations Analyst to oversee the management of telecommunications expenses and vendor relationships. The ideal candidate will have a strong understanding of telecom services, contracts, and billing structures.
Job Responsibilities
The Sr Tech Vendor Relations Analyst will:
- Serve as the Vendor Relationship Owner (VRO) for assigned vendors
- Maintain strong relationships with vendors
- Evaluate vendor performance, conduct vendor risk assessments, and scheduled vendor reviews
- Manage all related vendor contracts and facilitate contract negotiation
- Manage and analyze telecom expenses to identify cost-saving opportunities
- Manage the acquisition of mobile devices and services
- Conduct forensic analysis of telecom invoices
- Develop and implement strategies to optimize telecom expenses while maintaining service quality
- Support monthly allocation process ensuring technology costs are billed to the appropriate business unit (BU)
- Track telecom usage and trends to forecast future expenses and plan accordingly
- Coordinate with telecom vendors to negotiate contracts and resolve billing discrepancies
- Identify coding discrepancies to ensure accurate cost center and GL allocations
- Coordinate with fixed line vendors to provide periodic utilization stats for review by Tech partners
- Support 'green' initiatives with responsible mobile recycle plan
Qualifications
- Bachelor’s degree in IT, business or equivalent experience
- Professional TEM certification preferred
- Two-years or equivalent customer service experience required
- Excellent communication (written and oral) and interpersonal skills
- Ability to interact effectively at all levels and across diverse cultures
- Ability to adapt as the external environment and organization evolves
- Proven performance demonstrating flexibility, ability to prioritize, and work analytically in a problem-solving environment
- Excellent PC skills, including Excel, PowerPoint, process mapping software (Visio)
- Demonstrated familiarity with Accounts Payable procedures, invoice processing, and auditing
- Solid understanding of telecommunications and networking concepts, principles, and knowledge of systems connectivity
- Prior experience reviewing, modifying legal contracts and documents (MSAs, SOWs, NDAs, etc.)
- Deep understanding of the full life cycle of contracts
- Strong understanding of legal terms and conditions and demonstrated negotiation skills coupled with extensive knowledge of business and contract law related to Technology services