Description
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations.
The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly.
Responsibilities
- Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support.
- Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion.
- Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices.
- Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization.
- Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship.
- Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews.
- Product Research: Participate in surveys/research on new capabilities and product offerings.
- Community Technical Resource: Work with the Huntress Community Team on projects.
Requirements
- 6+ years of experience working in Technical Account Management, pre-sales, or similar work
- Experience in an endpoint or network security space
- Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation
- Strong understanding of network design, hardening techniques, and troubleshooting
- Experience working in or with MSPs and/or VARs
- Excellent communication and presentation skills
Preferred Experience
- Experience with malware, threat intelligence, and/or sandbox analysis
- Experience with programming or scripting languages such as PowerShell, Python, and Bash
- Experience with cloud platforms such as AWS, Azure, GCP, etc.
- Familiarity with MSP tools such as RMMs and PSAs
- Familiarity with working with SIEM tools like Elastic, Splunk, etc.
Benefits
- 100% remote work environment
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth