Description
We are seeking a highly driven Senior Manager to lead the delivery of data, analytics, and operational resilience across Colleague Services and Operations Risk & Resilience domains.
This role sits at the intersection of business leadership, data engineering, and operational excellence, responsible for enabling senior stakeholders with trusted insights, building robust ELT pipelines into CDC, and shaping a high-performing team.
Strategic Leadership & Stakeholder Management
- Act as a trusted advisor to senior stakeholders (Director/MD/COO level) across Colleague Services and Operations functions
- Translate complex business challenges into clear data, reporting, and resilience strategies
- Lead governance forums, drive decision-making, and influence operating models
- Build strong cross-functional partnerships (Data Engineering, Product, Operations, Risk)
Data Engineering & ELT Pipeline Ownership
- Lead the design and execution of end-to-end data pipelines (ELT) into CDC / Data Warehouse environments
- Ensure high-quality, scalable, and governed datasets aligned with enterprise data standards
- Work hands-on with technologies such as Snowflake, SQL, Python, Azure, and cloud-based data platforms
- Drive data quality, lineage, reconciliation, and automation practices
- Partner with engineering teams to optimise performance, reliability, and cost
Operational Risk & Resilience
- Define and embed risk & resilience frameworks across operations
- Identify key operational risks and build data-led monitoring mechanisms
- Ensure visibility of incidents, control gaps, and recovery capabilities
- Support business continuity and resilience maturity improvement
- Drive a culture of proactive risk management using analytics and insights
Colleague Services Analytics & Transformation
- Lead analytics and reporting for Colleague Services (HR, workforce, service operations)
- Deliver actionable insights across workforce performance, service efficiency, and experience metrics
- Standardise KPI frameworks, reporting definitions, and operational dashboards
- Drive transformation initiatives to improve customer experience and operational efficiency
Building a High-Performing Team
- Lead, mentor, and develop a team of managers / analysts / data engineers
- Establish clear goals, performance frameworks (WHAT & HOW), and development plans
- Foster a culture of accountability, innovation, and continuous improvement
- Coach the team on advanced analytics, stakeholder engagement, and problem solving
Driving Excellence in Data & Insights
- Ensure delivery of accurate, timely, and business-critical reporting
- Translate data into compelling narratives for executive audiences (ExCo-level)
- Drive adoption of data products and self-service analytics capabilities
- Embed continuous improvement through automation and AI-driven insights
What You'll Bring
- 12+ years of experience in Data, Analytics, Operations, or Data Engineering roles
- Proven experience working with senior stakeholders and influencing decision-making
- Strong exposure to Operations, Risk, or Service environments
- Experience building or managing enterprise data platforms / data warehouses
- Must possess at least a Bachelor's/College Degree, any field
- Hybrid working (3 days working from office)
- Must be prepared to work UK/US hours as and when required