Description
Reddit is seeking a Staff Operations Program Manager (IC5) to serve as the strategic architect and operations lead for Reddit's central data labeling function.
In this high-visibility, 0-to-1 role, you will engage directly with product and technical teams across the company at all levels, to determine requirements and how best to execute these via our centralised function.
Responsibilities:
- Strategic Intake & Expectation Management: Own and scale the incoming request process across Consumer and Ads. Ensure delivery frameworks are robust and reliable, and that all initiatives are prioritised appropriately, based on agreed criteria and business impact.
- 0-to-1 Operations & LLM Scaling: Take full ownership of shaping how the central labeling function grows; design and execute the operational roadmap to integrate LLM-assisted labeling workflows to augment human vendors and multiply throughput.
- Taxonomy & Experimentation Architecture: Standardize taxonomy definition guidelines and operationalize complex, multi-quarter labeling projects supporting Consumer Org product experiments and Ads Org safety systems.
- Cross-Functional Alignment: Partner directly with Product Managers, Data Scientists, and Ops Leaders across orgs to align labeling capabilities with broader business objectives, translating high-level concepts into executable human and machine tasks.
- Guideline & Operational Calibration: Partner with our dedicated Vendor Manager to hand off clear task guidelines, resolve complex edge cases, and establish feedback loops that ensure task performance aligns with product expectations.
- Framework Development: Build, document, and standardize centralized request intake models, SLA frameworks, quality assurance practices, and throughput metrics across all labeling domains.
Required Qualifications:
- 7+ years of experience in data operations, program management, or vendor operations with a heavy focus on data labeling, model training data, or taxonomy infrastructure.
- Stakeholder Management & Leadership: Proven ability to align Product and Engineering leadership, skilled at setting firm boundaries, and enforcing structured prioritization.
- Translation & Taxonomy Mastery: Exceptional ability to translate vague product requirements into detailed, unambiguous labeling instructions, edge-case trees, and taxonomy classification schemas.
- LLM & Automation Integration: Experience leveraging LLMs, synthetic data generation, or automated tooling to augment traditional vendor annotation workflows and scale operational capacity.
- Operational Collaboration: Demonstrated ability to partner effectively with internal Vendor Operations/Managers to translate project requirements into executable guidelines and handle task-level escalations.
Preferred Qualifications:
- Experience navigating cross-functional dynamics across both Ads/Monetization and Consumer-facing product organizations.
- Strong proficiency in SQL and data manipulation to independently analyze vendor quality metrics, pipeline throughput, and project completion SLAs.
Benefits:
- Comprehensive Healthcare Benefits and Income Replacement Programs
- 401k with Employer Match
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Flexible Vacation & Paid Volunteer Time Off
- Generous Paid Parental Leave