Description
We are looking for a creative and curious student to join our Experience team at KPN. As a design intern, you will work closely with our team of experienced designers to create digital customer journeys that are used by millions of people in the Netherlands.
Your tasks will include:
- Analyzing customer journeys within app, web, and service environments
- Testing selected customer journeys and processes from an experience quality perspective
- Identifying opportunities for improvement in usability, consistency, and emotional customer experience
- Creating clear evaluations with concrete and actionable recommendations
- Presenting your findings to stakeholders within KPN
We are looking for someone who is human-centered, analytical, and thinks critically about digital experiences. You should be currently studying Digital Design or a related field, and have excellent communication and presentation skills in both Dutch and English.
In return, KPN offers:
- A monthly stipend of EUR 600
- A hybrid work environment: 2 days in the office, 3 days remote
- A laptop for work and personal use
- Reimbursement of travel costs
- Opportunities for professional growth and development through our KPN Academy and workshops
- A dynamic and supportive team environment