Description
As a Cloud Account Executive (Service Cloud) at Salesforce, you will formulate and execute a Service Cloud sales strategy for specific industries in the Singapore market.
You will drive revenue growth by penetrating the current customer base and developing new customers and new use cases.
Your responsibilities will include:
Demand Generation
- Identifying opportunities for Service Cloud in existing Salesforce Customer base & Prospects
- Creating new leads from systematic prospecting of Service leaders
- Leveraging business from new & established relationships
Customer Focus
- Defining the contribution of a service transformation to an overall account-specific vision and plan
- Defining and pitching the specific value of a service transformation to a prospect's management
- Building trusted relationships with Head of Customer Service, understanding their challenges, needs, and demand
- Strategizing, negotiating & closing business on VP and CxO level
Scale Your Business
- Defining and executing a plan to accelerate growth of our already fastest-growing solution
- Being top of mind at your peers in the extended sales team
- Refining and enabling peers for Service Cloud product-specific sales messaging, prospecting, qualifying, and closing techniques
Trusted Advisor
- Being a trusted advisor for customer service transformation to our customers and prospects
- Evangelizing the radical transformation & AI benefits in customer service in customer meetings, on fairs, or events
- Having a specific point of view on the future challenges and opportunities in customer service
Required Skills:
- Extensive background in service applications and/or operational Customer Service Management
- Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
- Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles
- Strong analytic and task-solving skills and the ability to succeed in a fast-paced environment
- Proven ability to work well as part of an extended sales team
- Operating well under pressure with a growth mindset
- Being detailed with critical thinking and ability to translate business needs to Salesforce Solution
- Being driven, and independent with the ability to navigate in a highly matrixed organisation