Description
We are seeking a Lead UX Researcher – Middle Mile to join our Target UX team. As a Lead UX Researcher, you will set the research direction for how Target understands and improves the tools, workflows, and experiences that support warehouse operations within our Global Supply Chain & Logistics organization.
The pay range for this role is $132,000.00 - $238,000.00 per year. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more.
Responsibilities:
- Establish and lead the research strategy for Middle Mile warehouse experiences, influencing product priorities, roadmaps, and business decisions.
- Lead foundational and applied mixed-method research to understand warehouse team member needs, workflows, behaviors, and operational challenges.
- Apply holistic, systems-level thinking to connect people, processes, technology, and business outcomes, recognizing upstream and downstream impacts on warehouse operations.
- Partner with UX, Product, Technology, Data Science, Process, and Operations teams to identify opportunities, shape future-state experiences, and align solutions with team member and business needs.
- Combine qualitative insights with analytics and operational data to identify opportunities, inform decisions, and measure impact.
- Translate research into actionable recommendations that improve usability, workflow efficiency, operational effectiveness, and the overall team member experience.
- Optimize on AI-powered tools and emerging technologies to enhance research efficiency, accelerate synthesis and analysis, uncover deeper insights, and explore innovative approaches to understanding team member needs and improving warehouse experiences.
- Facilitate cross-functional collaboration, navigate ambiguity and competing priorities, and build alignment to move initiatives forward.
- Communicate insights through compelling storytelling, influence stakeholders, mentor researchers, and champion high-quality research practices.
Requirements:
- 7+ years of experience completing research in UX research, product research, human-computer interaction, design thinking, service design, behavioral science, or related field.
- Strong qualitative and quantitative research expertise, with experience leading complex research initiatives and influencing product strategy.
- A holistic, systems-oriented mindset with the ability to connect team member needs, operational processes, technology, and business objectives.
- Ability to synthesize research, analytics, and operational data into actionable insights and measurable outcomes.
- Strong relationship-building, facilitation, and storytelling skills, with the ability to navigate ambiguity, align diverse stakeholders, and influence without direct authority.
- Strong project management skills – experience managing multiple projects at various stages in the project life cycle.
- Experience mentoring researchers and advancing inclusive, accessible, and high-quality research practices.
- Strong organizational skills with the ability to manage multiple priorities, coordinate across teams, and drive initiatives forward.