Description
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
The Collections function within the Credit Risk & Receivable Collections is responsible for managing collections from hotel partners across various product offerings. As the team continues to expand, we are looking for a Collections Senior Analyst to join our dynamic in-house team.
As a Senior Analyst in receivable collection, you will work closely with our hotel partners to manage the collection of commissions and marketing campaign fees from Agoda's partner. This role is crucial to the financial health of Agoda. You will coordinate with various stakeholders across Agoda, contributing to and improving operational and collection efficiency in your domain.
Key responsibilities:
- Manage a portfolio of outstanding receivables through persistent follow-ups and prompt dispute resolutions.
- Recover overdue payments from partners via calls and emails.
- Meet and exceed assigned collections rate and outreach targets.
- Establish contact with hotel owners/management personnel directly and negotiate well to ensure prompt collection of outstanding balances while keeping the relationship intact.
- Provide support to partners to make timely payments.
- Monitor, update, and manage invoice statuses in the CRM system.
- Respond to partner inquiries via email within requisite TATs.
- Follow standard operating procedures (SOPs) for handling disputes and discrepancies.
- Work closely with the Account Receivable team to provide evidence of payments.
- Identify and escalate cases to our partner Debt Collection Agency (DCA) if necessary.
- Identify and resolve pain points in the collection's workflow.
Requirements:
- Preferred background in collections within the finance or tourism industry.
- Minimum of 5 years of experience in B2B debt collection, with a total of 5-10 years in the field.
- Strong negotiation, problem-solving abilities, and communication skills.
- Highly organized, detail-oriented, and proactive.
- Proficient in Microsoft Excel and other relevant software tools.
- Willing to work for midnight shift