Description
As a Senior Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing, Contracts and Legal teams to provide quoting and deal structuring support to the Global Sales Team.
This will be a growth position as Datadog's business continues to expand.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
Responsibilities
- Develop in-depth knowledge of Datadog's licensing and pricing models to provide deal structuring and quoting support to our global sales teams
- Be a creative problem solver who finds a way to meet customers' needs while adhering to Datadog's selling policies
- Solve customer satisfaction issues following execution of the deal
- Actively negotiate deals directly with the customer as needed
- Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management
- Function as point of contact and subject matter expert for Sales on deal pricing matters
- Drive adherence to internal controls, protocols and business rules
Requirements
- Experienced in 4+ years of Deal Desk experience
- Confident in deal structuring/quoting complex SaaS transactions for a fast-growing global company
- Knowledgeable of revenue recognition principles
- Comfortable representing the company to customers in negotiations and resolving customer satisfaction issues
- Strong in your attention to detail and communication skills
- Able to work independently and multi-task in fast paced, high pressure environment
- Data-driven with strong quantitative skills
- Analytical with the ability to approach a problem from multiple perspectives
Nice to Have
- Experience with Salesforce and CPQ
- Advance level with MS Excel or similar
Benefits
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Pet adoption assistance and insurance program
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture