Description
We are seeking a CSG Data & Insights Analyst to join our Customer Success Strategy team. As a CSG Data & Insights Analyst, you will be responsible for analyzing data to inform business decisions and drive customer success. You will work closely with various stakeholders to identify business problems, develop insights, and provide recommendations.
Responsibilities:
- Problem Framing: Define business problems and prioritize analysis efforts
- Insight Generation: Analyze data to identify trends and opportunities for improvement
- Decision Support: Provide insights to support business decisions
- Analytics Foundation: Develop and maintain data governance and analytics infrastructure
Requirements:
- 5+ years of experience in data analysis or a related field
- Experience working with SQL, BI tools (e.g. Tableau), and CRM (e.g. Salesforce)
- Strong business acumen and communication skills
- Japanese and English language proficiency
Nice to Have:
- Experience with Python, R, or other statistical modeling tools
- Tableau or SnowPro certification
- Experience working in a SaaS or consulting environment
As a CSG Data & Insights Analyst, you will have the opportunity to work with various stakeholders to drive business outcomes and customer success. You will be part of a dynamic team that is passionate about using data to inform business decisions.
At Salesforce, we offer a range of benefits and resources to support your well-being and career growth. We are committed to creating a diverse and inclusive work environment where everyone can thrive.