Description
We’re Workday, a Fortune 500 company and a leading AI platform for managing people, money, and agents. We're shaping the future of work so teams can reach their potential and focus on what matters most.
As a Sr / Engagement Manager, you will own the overall success of Workday customer engagements post-sale , acting as the primary point of accountability for scope, schedule, budget, risk, and customer satisfaction across the project lifecycle.
Key Responsibilities
- Own end-to-end delivery of Workday implementation engagements, including scope, schedule, budget, staffing, and risk management.
- Serve as the primary escalation point and trusted advisor for customer executive sponsors and steering committees throughout the engagement.
- Develop and maintain project plans, status reporting, and governance cadences across the engagement lifecycle.
- Partner with Functional Consultants, Technical Consultants, and Solution Architects to ensure engagement teams are aligned on deliverables, dependencies, and timelines.
- Proactively identify and manage project risks, issues, and scope changes, escalating and resolving them before they impact delivery.
- Manage engagement financials, including budget tracking, forecasting, invoicing support, and change order/statement of work management.
- Lead resource planning and staffing discussions with practice leadership to ensure engagements are appropriately resourced.
- Drive customer satisfaction throughout the engagement, gathering feedback and addressing concerns to support strong references and renewals.
- Support pre-sales activities as needed, including scoping calls and statement of work development for follow-on or expansion work.
- Mentor and provide delivery guidance to Associate Engagement Managers and project team members within the region.
- Contribute to the continuous improvement of engagement management methodology, tools, and best practices across the region.
About You
- Minimum 3/5 years of experience in engagement, program, or project management within enterprise software consulting or professional services, ideally on SaaS/ERP/HCM/Financials implementations.
- Minimum 1/3 years of experience in leading customer-facing delivery teams on complex, multi-workstream engagements with executive-level stakeholders.
- Demonstrated experience managing project budgets, schedules, risk, and scope on fixed-fee or time-and-materials engagements.
- Experience delivering Workday (or comparable cloud HCM/Financials platform) implementations strongly preferred.
- PMP, PMI-ACP, or equivalent project/program management certification is a plus.
- Strong executive presence and communication skills, with the ability to manage difficult conversations and align diverse stakeholders.
- Excellent organisational skills, with the ability to manage multiple concurrent engagements and competing priorities.
- Bachelor's degree or equivalent practical experience.