Description
As the NHS Coordinator, you will be responsible for booking new and follow-up appointments and clinics for various specialties within local and national booking guidelines.
You will deliver excellent customer service to patients, showing empathy and understanding of their situation.
Your daily tasks will include liaising with outpatient reception teams, secretaries, and other internal stakeholders in the hospital, such as consultants.
You will need to work in a calm, logical, and methodical way, multi-tasking on various urgent queries while maintaining patient confidentiality in accordance with the Data Protection Act.
The department works towards government targets around patient waiting times, making it suitable for someone who can handle challenging but rewarding targets.
The successful candidate will have clear, concise verbal and written communication skills, honed from previous experience, to enable accurate records and confidence in dealing with multi-disciplinary teams, patients, and carers via telephone and using the database.
You will be working within a larger team of booking coordinators, working towards a rewarding goal that will help patients, the hospital, and reduce pressure on the NHS.
Benefits:
- Health, Wellbeing & Financial Security:
- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
- Work–Life Balance:
- 25 days annual leave + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
- Career Development & Recognition:
- Training and Development via the Ramsay Academy to support your career development
- Colleague recognition programme to celebrate our people
- Lifestyle & Everyday Perks:
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible