Description
We are seeking a dynamic Client Success Partner to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented.
Responsibilities:
- Act as the primary post-sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.
- Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.
- Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximize their return on investment.
- Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.
- Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.
- Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.
- Optimize internal processes impacting client experience, driving efficiency and timely delivery of services.
- Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.
- Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.
Requirements:
- Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry.
- Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders.
- Analytical mindset with the ability to interpret data and translate it into actionable strategies.
- Exceptional problem-solving and conflict-resolution skills.
- A results-driven approach with a focus on client satisfaction and retention.
- Languages: English and/or Spanish and/or Portuguese required.
- Knowledge of Sportradar products a plus.
- Knowledge of betting landscape a plus.
Benefits:
- Flexibility to manage your workday and tasks with autonomy.
- A balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
- Global Employee Assistance Programme.
- Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
- Online training videos.
- Flexible working hours.