Description
As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in Sheffield, South Yorkshire, you will be responsible for the overall customer experience across the store. Your role involves managing the front-end checkout operation, ensuring customers are served according to expectations, and overseeing operations in the petrol station if applicable.
Key responsibilities include:
- Taking responsibility for the overall customer experience across the store
- Managing the front-end checkout operation
- Managing operations in the petrol station (if applicable)
- People management, including performance and capability management, conducting disciplinaries, and ensuring accurate scheduling and pay
- Assuming overall responsibility for running the store at times
To be successful in this role, you should have:
- Previous line management responsibilities in a fast-paced, operational environment
- Experience in customer-facing environments with a focus on service excellence
- Ability to manage disciplinaries, performance issues, and other employee relations issues
- Experience leading operations and managing teams
The ideal candidate will have:
- A track record of delivering exceptional customer experiences
- Experience leading teams in dynamic, customer-facing environments
- Leadership experience in high-volume, fast-paced operational settings
- Proven success in delivering against a range of KPIs
- Experience managing complex people matters
In terms of benefits, Sainsbury's offers:
- A discount card providing 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks for colleagues
- Generous holiday entitlement
- Pension with employer matching contributions
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, and more
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