Description
Consultant Avant Vente (Field Service Agentforce)
As a Consultant Avant Vente (Field Service Agentforce) at Salesforce, you will play a key strategic role in executing complex business operations. Your primary responsibility will be to understand the client's technological environment and align Field Service capabilities to meet their business objectives.
About Salesforce
Salesforce is the world's leading AI CRM, driving customer success through human-agent collaboration. With a strong focus on innovation, trust, and core values, we are revolutionising the future of work.
Responsibilities
- Develop an in-depth understanding of mobile planning, asset management, and integration technologies.
- Analyse market trends, competition, and technical architecture to position Salesforce's Field Service solution as the top choice for client needs.
- Provide actionable technical recommendations for large-scale production deployments.
- Lead technical design sessions, including workflow and business architecture aligned with client goals.
- Foster client relationships and establish technical credibility through discovery calls.
- Deliver high-level product demonstrations to key stakeholders and address questions to showcase Field Service solutions.
- Translate business requirements into solution architectures and roadmaps leveraging Field Service, asset management, and mobility capabilities.
- Manage technical due diligence and risk assessment processes to ensure compliance with enterprise requirements for complex mobile and planning deployments.
Requirements
- 7+ years of experience in pre-sales software, consulting, or technical architecture, focusing on field service, asset management, or mobile workforce solutions.
- Degree in computer science, engineering, information systems, management, or related field; or equivalent practical experience.
- Extensive expertise in Salesforce Field Service (FSL), including optimisation of planning, mobile capabilities, and asset management configuration.
- Proven ability to design and present end-to-end solution architectures for complex enterprise deployments.
- Experience facilitating technical discovery sessions and translating business needs into architectures and roadmaps.
- Strong executive-level interpersonal skills, comfortable delivering demonstrations and presenting technical recommendations to C-suite and VP-level executives.
- Demonstrated ability to manage technical due diligence and risk assessment processes in complex sales cycles.
- Familiarity with integration technologies and patterns related to field service environments (APIs, middleware, IoT).
- Experience in competitive positioning and knowledge of the field service technology landscape.
Preferred Qualifications
- Salesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect).
- Experience in industries with high field service activity (utilities, manufacturing, healthcare, telecommunications, or similar).
- Background in customer success, professional services, or consulting teams.
- Knowledge of Agentforce, AI-driven planning, or agent workflow automation.
- History of developing client champions and technical trust relationships in enterprise accounts.
Benefits
At Salesforce, you will have access to various benefits and resources to support your well-being and career growth.