Description
An exciting opportunity has arisen for a motivated, organised and proactive Administrator to join the Discharge to Assess (D2A) service and Integrated Response Care Hub (IRCH) within CNWL NHS Foundation Trust in Hillingdon.
The postholder will provide comprehensive administrative and coordination support to both services, which play an important role in supporting patients within the community, facilitating safe and timely hospital discharge, and helping to prevent avoidable hospital admissions.
Working closely with clinicians, service leads, hospital colleagues and community partners, the successful candidate will support effective communication, accurate record-keeping, referral management and patient flow. The role requires excellent organisational skills, attention to detail, the ability to prioritise competing demands and a commitment to maintaining confidentiality.
The postholder will need to manage competing priorities, communicate effectively with a range of professionals and contribute to a responsive, patient-centred service.
Main duties of the job
- Receiving, processing and monitoring referrals, ensuring information is accurate and complete.
- Maintaining up-to-date patient records, caseloads, activity trackers and service databases.
- Supporting patient flow by liaising with clinicians, hospital teams, community services and partner organisations.
- Coordinating appointments, meetings, multidisciplinary team discussions and daily service activities.
- Supporting clinical teams with administrative tasks to facilitate timely assessments, interventions and discharge planning.
- Identifying and escalating missing information, delays, capacity concerns or barriers to patient flow.
- Preparing reports, collecting activity data and supporting audits, governance processes and performance monitoring.
- Maintaining confidentiality and complying with Trust policies, information governance requirements and data protection legislation.
Benefits
- Competitive salary: £30,630 to £32,346 a year
- Permanent, full-time position
Requirements
- Experience of working in an administrative capacity
- Understanding of Equal Opportunities and Diversity
- Understanding of Data Protection / Confidentiality
- Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
- Accurate data entry and typing skills
- Excellent written and verbal communication skills
- Ability to work to a high level of accuracy and with attention to detail
- Ability to work unsupervised
- Excellent time management skills, with the ability to work effectively under pressure, meet deadlines and prioritise workload
- Ability to work within a team
- GCSE (A* - C) or equivalent in Maths and English