Description
We are seeking an enthusiastic and organised Assistant General Manager to lead our team at the new Soho Home studio in Central London.
The successful candidate will assist the General Manager in the day-to-day running of the space, manage all aspects in their absence, and deliver exceptional customer service.
Key responsibilities include:
- Supporting the General Manager in leading the team and acting as GM in their absence
- Working with the GM to find innovative ways to deliver KPIs and accurately report sales data
- Taking ownership of in-store operations, including front and back of house, to optimise operational efficiency
- Supporting the Visual Merchandising assistant to ensure replenishment is up-to-date and meets visual standards
- Assisting with payroll and rota submissions for the team
- Raising and closing sales invoices
- Leading by example in demonstrating outstanding customer service and supporting staff members who require improvement
- Supporting the Site Stock Manager with monthly stock takes to hit business KPIs on stock accuracy
- Becoming an expert in Soho House's interior design and style
- Supporting the wider team with in-store events and collaborations
- Generating reports and valuable feedback for the General Manager and wider business
- Being the first point of contact for customer escalations
We are looking for someone with:
- Over 5 years of experience in a luxury or premium retail environment
- A proactive and can-do attitude
- Understanding of the local and international furniture and design market
- Ability to think on their feet to quickly resolve queries and issues
- Excellent communication skills at all levels
- Good understanding of Microsoft 365 and other relevant software
- A warm and friendly manner
- Confidence working within a team and individually
- Leadership skills
Benefits include:
- Competitive compensation package
- Annual Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy on Fridays
- Season Ticket Loan
- Christmas Office Closure
- 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic programmes
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts
- Team Events