Description
In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes.
As a Customer Success Advisor you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices.
Responsibilities:
- Use data triggered signals to proactively engage customers and align product capabilities with customer outcomes
- Establish adoption strategies to increase customer value and product usage
- Identify and engage at-risk accounts by using discovery skills and realign them toward success
- Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
- Deliver a high-quality experience that deepens customer satisfaction and loyalty
- Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations
Preferred Qualifications:
- 3–5 years in Customer Success, Account Management, or a related customer-facing role
- Proven track record of working independently while driving measurable impact
- Experience navigating cross-functional collaboration with internal and external stakeholders
- Proficiency in Salesforce or similar CRM systems
- Experience with SaaS, cloud-based software, or subscription business models
- Familiarity with Autodesk customer industries (AEC, MFG, M&E)
- Fluent in English and Bahasa Indonesia