Analyst, Banking Operations (Domestic)

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

As a Banking Operations Analyst on our Domestic Payments team, you will work the US payment rails (ACH, checks, domestic wires, stablecoin) and investigate returns and exceptions, and keep our customers' money moving accurately and on time.

Responsibilities:

• Work the domestic payments queue across ACH, checks, domestic wires and stablecoin, resolving cases in Salesforce with clear, customer-safe explanations.
• Monitor ACH and wire returns, interpreting return codes and running the right procedure for each.
• Watch for trends before they become incidents and escalate with clear context and urgency.
• Work exceptions with external banking partners, bringing the right identifiers and evidence to speed resolution.
• Keep the queue healthy by maintaining Salesforce routing and hygiene, balancing case quality and attention to detail.
• Write and maintain documentation (SOPs, training materials) and help onboard and cross-train new analysts.
• Leverage data and AI (Hex, SQL/Snowflake, Retool, LLMs) to investigate cases faster, build monitoring and dashboards, and automate repeat work.
• Identify process gaps, determine whether each is a manual error, data break, or process gap, and bring clear requirements to Engineering and Product.
• Collaborate cross-functionally with CX, CSMs, AEs, Accounting, Compliance, Engineering, Product, Design, and external banking partners to resolve exceptions and prepare for new flows.
• Participate in the coverage rotation on some holidays for urgent cases.

Requirements:

• 1+ year of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank.
• Exposure to payments, returns, reconciliations, or settlements.
• Strong control discipline: follows SOPs, maintains audit-ready documentation, and escalates anomalies with clear context.
• Clear communicator and high-velocity collaborator under time pressure: responsive, decisive, and highly effective at partnering cross-functionally with CX, Engineering, Accounting, Compliance, and banking partners to drive swift resolutions.
• Proactive self-starter with strong communication skills and a commitment to continuous feedback and improvement.
• AI-native operator mindset, using LLMs/copilots to draft SOPs, triage exceptions, and generate first-pass analyses with strong output validation.

Compensation: The expected salary range for this role is $58,700 - $73,375.