Description
We are seeking a Project Manager to join our G3 Translate team in Luxembourg. As a Project Manager, you will be responsible for executing projects from start to finish, serving as a single point of accountability for their successful completion.
Responsibilities:
- Manage the entire life-cycle of assigned projects
- Juggle multiple projects and priorities simultaneously in a fast-paced environment
- Understand and abide by individual project instructions
- Analyse project requirements and provide clients with cost estimates and turnaround times
- Prepare files for translation using CAT tools based on client requirements
- Confirm clarity of instructions prior to initiating project workflow, liaising with Team Leads to modify/correct project instructions/parameters as needed
- Educate and advise clients on the best way to accomplish their goals for individual projects
- Negotiate rates and deadlines with contract linguists to maximise profitability and project completion speed
- Communicate any issues/problems/delays/additional information to Team Leads, Account Executives, or clients on an immediate basis and work to troubleshoot any issues that arise
- Effectively liaise with other departments essential to project workflow
- Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job out
- Return completed projects to Account Executives or directly to clients on time or early
- Bill projects completely and accurately within 24 hours of project completion, complying with all relevant regulations and processes
- Establish and maintain working relationships with contract linguists located around the world
- Investigate and resolve client complaints, problem-solve, and work with QA/Management to ensure that appropriate systemic changes are implemented
- Work to understand and be knowledgeable about clients and their vertical, including current events, business trends, and industry leaders
- Make recommendations to your manager on ways to improve processes
- Provide assistance to others when able and as needed
- Perform other special projects or duties when required
Requirements:
- Excellent communication skills (both written and verbal) in English
- Ability to effectively multitask in order to simultaneously execute multiple projects
- Exceptional problem-solving and critical thinking skills
- Ability to maintain professionalism in all situations, especially under tight deadlines
- Satisfactory results on company tests