Description
Join our friendly team at Cranbrook Surgery and make a real difference to our patients and local community. We are looking for a welcoming, organised and motivated Receptionist/Administrator with previous GP surgery experience, who enjoys helping people and working as part of a supportive team.
You will be the first point of contact for patients, assisting with appointments, telephone enquiries and essential administrative tasks, while also supporting the Practice Manager with the day-to-day running of the surgery. This is a rewarding opportunity to use your existing skills, develop your experience and contribute to delivering a high-quality service to our patients.
Main Duties:
- Welcome patients and manage appointments and telephone enquiries.
- Maintain accurate patient records and process correspondence.
- Provide general administrative support to GPs and clinical staff.
- Support the Practice Manager with daily operations, staff records, training records and administrative tasks.
- Maintain confidentiality and follow NHS policies and procedures.
- Provide a professional, helpful and compassionate service to patients.
Essential Requirements:
- Previous experience working in a GP surgery.
- Good communication, organisation and IT skills.
- Knowledge of GP clinical systems, preferably EMIS Web.
- Ability to work independently and as part of a team.
- A professional, flexible and confidential approach.
Person Specification:
- Reliable, punctual and flexible.
- Friendly, polite and patient-focused.
- Able to work independently and as part of a team.
- Professional approach to confidentiality and sensitive information.
- Willing to undertake mandatory training and ongoing development.
Benefits:
- Friendly team environment
- Opportunity to contribute to high-quality patient care in the local community