Description
We are seeking an Operations & Control Tower Intern to join our team in Subang Jaya, Selangor, Malaysia.
As an intern, you will support daily operational administrative tasks and documentation, maintain and update operational trackers, reports, and dashboards, and ensure data accuracy across Google Sheets and Excel.
Responsibilities:
- Support daily operational administrative tasks and documentation
- Maintain and update operational trackers, reports, and dashboards
- Ensure data accuracy across Google Sheets and Excel
- Assist with order processing, status updates, and exception tracking
- Support process documentation and continuous improvement initiatives
- Monitor order flow, fulfilment, and delivery status
- Track SLA performance, missed cases, and pending breach risks
- Identify operational exceptions and escalate issues promptly
- Support daily control tower reporting and performance summaries
- Assist in coordination between operations, warehouse, and transport teams
- Perform data validation and basic analysis for reporting
- Prepare ad-hoc reports as required by the operations team
- Support audits, reconciliations, and operational reviews
Requirements:
- Currently pursuing or recently completed a Diploma or Degree in Business Administration, Supply Chain/Logistics, Operations Management, Information Systems/Data Analytics, or related fields
- Proficient in Google Sheets and Microsoft Excel
- Comfortable working with data, reports, and dashboards
- Strong attention to detail and ability to follow processes
- Good communication and coordination skills
- Willingness to learn and take ownership of tasks