Description
Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands.
As the City Supply Head, you will lead a young and ambitious city team in running the best on-demand food delivery service while constantly raising standards.
Key responsibilities include:
- Leading the 3 key functions in the Swiggy ecosystem - Business, Supply & Operations to drive sustainable growth and incremental Market share
- Sustaining and growing the city's revenues with P&L responsibilities
- Leading the Sales team in initiating new accounts and managing relationships with existing ones
- Laying down the roadmap for new account acquisition for the city and ensuring its execution
- Strategizing and executing all account related initiatives from operational troubleshooting to activations
- Maintaining a strong relationship with partners and being the face of Swiggy in that community
- Leading the Operations team in delivering the best Customer experience
- Managing the administration function, operational performance reporting, streamlining processes and systems
- Managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans
- Stakeholder management for internal central stakeholders
Desired skills include:
- Relevant work experience in Sales and Marketing or Operations with a penchant for Leadership
- A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region
- A visionary who can foresee the Macro factors affecting the business and strategize pre-emptively
- Graduate/postgraduate from premium institute, with proven negotiation skills and effective communication skills (Verbal skills: English and Hindi/Local Language)
- Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally
- High ethical standards
- Required Skills: Microsoft Office especially Excel & PowerPoint