Description
Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction.
Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high-quality data management products that meet customer needs.
Responsibilities
- Client Management:
+ Serve as primary point of contact for customer on data management deliverables + Provide project management expertise working with customer data managers, key decision makers, and internal team members + Maintain strong customer relationships
- Service Management:
+ Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables + Establish strong communications with Data Operations team, functional leads, project managers, and all other stakeholders + Support DM service delivery with comprehensive DM process and technical expertise in executing projects
- Financial Management/Business Development Support:
+ Ensure service and quality meet agreed-upon timelines and deliverables in contract/Scope of Work (SOW) + Manage SOW/budget + Review financial reports on a monthly basis and participate in project reviews as requested
- Other:
+ Provide input on DM process improvements or project solutions to CDM team/CDM department + Participate in a focus team or global or local best practice team
Qualifications
- Bachelor's Degree in Health, clinical, biological, or mathematical sciences, or related field
- 3 years of direct Data Management experience, including 1 or more years as a CDM project lead
- Previous experience and proven competence in managing study delivery through full DM life-cycle
- Demonstrated data management skills and thorough knowledge of the data management process
- Excellent communication, interpersonal, customer service, and teamwork skills
- Excellent organizational and problem-solving skills
- Excellent project management skills