Description
We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next , together.
As Account Manager, you own relationships that matter. You'll lead your own renewals and commercial negotiations across, and shape how those organisations think about compliance risk.
Responsibilities
- Own renewals and commercial negotiations across portfolios
- Identify and close opportunities to upsell existing services and introduce complementary ones
- Drive product adoption , show clients the functionality that increases their usage and their return
- Guide clients through change management and product enhancements
- Lead meetings and presentations with senior and C-suite stakeholders
- Assess client needs and business objectives continuously, and act on what you find
- Coordinate across compliance, onboarding, product, support engineering and finance so client expectations are met
- Resolve product issues and concerns, including moderately complex ones, end to end
- Shape initiatives that lift satisfaction and retention across the customer base
- Bring a considered approach to client onboarding, delivered within agreed timeframes
- Support the wider team in meeting financial targets and growth objectives
Requirements
- A tertiary qualification
- 2+ years' work experience, preferably in a client-facing role
- Excellent communication skills, written and verbal, with the confidence to navigate and mediate conflict
- A solution-oriented mindset and strong business acumen
- A talent for building and sustaining senior professional relationships
- Strong organisation, prioritisation and time management across a large portfolio
- Sound judgement , the ability to assess a problem, evaluate it properly, and recommend a way forward
Benefits
- Medical aid contribution
- Retirement fund contribution
- Employee Stock Purchase Plan
- Employee Assistance Programme
- Paid annual leave plus volunteer days
- Dedicated investment in your learning, development and career path