Description
We are seeking an Administrator/Receptionist to join our team at Penshurst Gardens Surgery in Edgware. The successful candidate will undertake a variety of administrative duties to assist in the smooth running of the practice.
Main Duties:
- Provide secretarial and administrative support to clinical staff and other members of the practice team
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional
- Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies
Responsibilities:
- Manage the reception area, ensuring an effective and efficient service is provided to patients and visitors
- Process personal and telephone requests for appointments, visits, and telephone consultations
- Deal with all general enquiries, explain procedures, and make new and follow-up appointments
- Ensure that urgent appointments are given in accordance with practice policy
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover
- Enter requests for home visits onto the duty doctor appointment screen
- Arrange transport for patients
- Process and distribute incoming and outgoing post
- Undertake any other additional duties as requested by the partners or practice manager
Requirements:
- Ability to work in a part-time capacity, 15-25 hours per week
- Strong communication and interpersonal skills
- Experience of working in a similar role, preferably in a healthcare setting
- Familiarity with GP systems and software
Shift Pattern:
- Our shifts usually run from 8am-1.15pm and 1pm-6.30pm
- Extended hours on Mondays 1pm-7.30pm, Wednesdays and Fridays 7am-1.15pm
Salary:
- £12.21 per hour, depending on experience