Description
The Sofitel Agadir Thalassa Sea & Spa is a hotel located between dunes and oceans, offering 173 rooms with 3 restaurants and a thalassotherapy centre.
As a member of the Accor group, its core business lies in hospitality, food service, and accommodation.
Job Responsibilities:
- Welcome clients warmly and with a smile as they approach the reception desk, recognising regular clients.
- Ensure quick, efficient, courteous, and personalised check-in and check-out for each client, addressing them by name at least at the start and end of each interaction.
- Apply Sofitel standards.
- Provide clients with all information about hotel services during check-in.
- Ensure clients complete the information sheet and offer assistance if needed.
- Respond to all client requests according to attitude standards and manage complaints effectively by taking appropriate initiatives or consulting with superiors if necessary.
- Inform superiors of client requests, suggestions, or incidents.
- Maintain good communication and relationships with other hotel services.
- Ensure the maintenance of equipment and work area in good hygiene conditions.
- Attend all service training programs and apply learned techniques during work.
- Know the hotel's rooms and facilities as well as its history, trends, forecasts, and competitor activity.
- Maintain appearance and personal hygiene according to Sofitel standards.
- Ensure clients benefiting from promotions or loyalty cards receive all advantages according to brand and group recommendations.
Qualifications:
- Excellent presentation
- Relational ease
- Sense of welcome and service
- Availability and reactivity
- Commercial spirit
- Listening and anticipation capacity
- Diplomacy and self-control
- Sense of organisation