Description
As an Account Manager - SMB Merchants (Zettle) at PayPal, you will own the end-to-end commercial relationship for around 250 SMB merchants using Zettle, in a retention and growth role. You will help merchants unlock more value from the products they're already using through cross-sell and upsell across the Zettle/PayPal product suite.
Key Responsibilities:
- Be the single point of contact for your Zettle merchants, owning commercial outcomes end to end
- Use AI-powered tools and technology to spot how merchants can retain, grow and use our products more fully
- Deliver monthly revenue targets and OKRs aligned to company objectives
- Coordinate internally, including with Customer Success, and own a strategic account plan with fresh ideas for attracting new engaged users and growing your existing book
Requirements:
- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience
- Demonstrated ownership of customer relationships and commercial outcomes
- Comfortable using data and tools to rank opportunities, focus your time, and step in early on churn or decline risk across a portfolio
Nice to Have:
- Experience including cross-sell/upsell within an existing account base
What We Offer:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing
- Flexible, balanced work culture with a holistic approach to benefits
- Generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health