Description
We're building a local Enterprise Sales Pod in Milan , one AE and one Forward Deployed Engineer (FDE), working together to build a Telnyx enterprise business in your market.
You'll embed directly with enterprise customers to architect and ship production systems on Telnyx's global network , voice, messaging, AI, and wireless.
Responsibilities
- Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
- Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
- Run open-weight LLMs in customer environments , consume GLM, Kimi, DeepSeek, Qwen, and MiniMax through Telnyx Inference (OpenAI-compatible API)
- Deploy and operate LiteLLM as the model gateway in customer environments
- Instrument and govern LLM usage through the gateway , cost tracking and budgets, caching, logging and observability
- Wire production observability for everything you ship , metrics, logs, traces, dashboards, and alerting
- Design model routing strategies for real-time voice workloads, balancing latency, cost, and quality
- Make the build-vs-buy case between self-hosted open-weight models and hosted frontier APIs
- Adapt models to customer domains: prompt and RAG pipelines and evaluation harnesses for Italian, Spanish, Greek, and English language use cases and EU-specific regulatory environments
- Lead POCs, pilots, and production launches from whiteboard to go-live
- Own customer outcomes , stay engaged until the solution is live and stable
- Collaborate directly with Product and Engineering to shape the roadmap based on field insights from Italy, Spain, and Greece
- Create clear technical documentation, runbooks, and maintainable solutions for handoff
- Troubleshoot and resolve complex integration issues alongside customer teams
Requirements
- CS degree or equivalent experience
- 3+ years building and shipping production software
- Proficiency in multiple languages: Python, Node.js/TypeScript, Go
- Practical understanding of what breaks in front of a model in production
- Comfortable deploying containerized services on Kubernetes
- You've wired observability and been paged because of it
- High-concurrency experience , Kafka, message queues, or event streams at real scale
- You've built APIs from scratch, not just consumed them
- Event-driven thinking and cloud-native instincts
- Exposure to SIP, WebRTC, or real-time voice/messaging systems
- Self-sufficient by default , there's no engineering team behind you
- Customer-facing engineering experience
- Ability to translate "it's not working" into root cause
- Comfortable working on customer sites and in high-stakes technical conversations
- Excellent written and verbal communication in English and Italian
- Based in Milan, or willing to relocate , this is a hybrid role with travel across Italy, Spain, and Greece
- Legally authorized to work in Italy, or eligible for sponsorship