Description
Join Wolt as an English-Speaking Support Associate
We're seeking full-time Support Associates fluent in English to join our Shared Service Center, supporting multiple Wolt countries worldwide.
Day-to-day in this role, you'll:
- Handle customer, courier, and merchant inquiries via live chat, phone, and email support.
- Resolve escalations, operational issues, and time-sensitive cases quickly and professionally.
- Support multiple Wolt markets, countries, user types, and ticket flows depending on business needs.
- Maintain a high-quality customer experience using empathy, clear communication, and Wolt's tone of voice.
- Follow internal processes, company policies, and operational guidelines.
- Use multiple tools simultaneously, including support platforms and knowledge bases.
- Stay updated with new processes, market changes, and training materials.
Your profile:
- Excellent communication skills and patience.
- Persistence, kindness, and empathy.
- Great attention to detail and strong focus.
- Ability to handle complex tasks and multitask.
- Fluent in both Serbian and English (C1).
- High school diploma or equivalent.
- Willingness to work in shifts, including weekends and holidays.
- Comfortable with new apps and systems.
What's in it for you:
- Fully remote work.
- Starting salary: 105000 RSD gross + 50% extra pay for weekends, 110% holidays, and 26% night hours.
- 5-day work week.
- 60 minutes of paid break time.
- At least 25 days of paid vacation.
- Private Health Insurance.
- 15% cashback on Wolt orders.
- Access to the FitPass program.
- 2-week structured onboarding program.
- Structured mentoring from Team Leads.
- Training sessions and workshops.
- Clear career development path.
- Employee Assistance Program.
- Friendly, tolerant, and inclusive work environment.
- All necessary equipment provided.
Working hours:
Wolt Customer Support operates 24/7, 365 days a year. You'll work in 8-hour shifts, including weekends and holidays.
Technical requirements:
- Strong and reliable internet connection.
- Suitable remote working environment.
- This is a fully remote position, but work must be performed from Serbia only.
Next steps:
Your onboarding starts through our e-learning platform, followed by a 2-week training period with a trainer and support from your Team Lead.