Description
We are looking for a Service & Engagement Executive Team Leader to lead our teams in delivering exceptional guest experiences. As a Service & Engagement Executive Team Leader, you will be responsible for leading a team of hourly team members and leaders, creating Service and Engagement business strategies and goals, and driving total store sales.
Responsibilities:
- Consistently deliver guest experience commitments
- Hold Team Leaders accountable for delivering exceptional guest experiences
- Celebrate outstanding guest experiences across teams
- Review area guest, financial, and team metrics to identify gaps
- Partner across teams to create an easy, inspiring, and friendly guest experience
- Lead and create a service culture that prioritizes the guest service experience
- Utilize guest survey reporting tools to drive change in key areas
- Lead and champion Target Loyalty Programs
- Build a team of passionate and knowledgeable team members
- Ensure Team Leader schedules support a quick and easy experience during guest peak traffic times
- Lead your team to deliver pick up and drive up orders efficiently and accurately
- Drive total store sales and demonstrate how your team contributes to total store profitability
- Create, lead, and model a culture of executing all best practices
- Anticipate staffing needs and talent plan
- Manage your team to follow-up on training completion and provide continuous education opportunities
- Engage in consistent and meaningful development conversations
- Personalize recognition and appreciation to reinforce critical guest service behaviors
- Establish a culture of accountability through clear expectations and performance management
- Analyze business reporting and guest insights to understand and troubleshoot opportunity areas
- Ensure your team quickly responds to any concerns during a guest shopping experience
- Create a scheduling strategy to allocate work hours to support peak traffic times
- Manage the store experience by anticipating and reacting with urgency to staffing or scheduling needs
- Lead your team to stay up-to-date on upcoming major promotions and events
- Demonstrate a culture of ethical conduct and compliance
- Develop and lead a safety culture and performance of the department
- Lead an in-store security culture
- Lead merchandise protection strategies across the total store
- Implement all safe and secure training and processes
- Address all store emergency and compliance needs
- Regularly assume store-level leadership on duty responsibilities
Requirements:
- 4-year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Ability to manage conflict and hold others accountable
- Ability to relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis and decision making
- Ability to communicate on multiple frequency devices and operate handheld scanners
- Ability to manage workload and prioritize tasks independently and with a team
- Capability to remain focused and composed in a fast-paced environment
Benefits Eligibility: Please visit https://tgt.biz/BenefitsForYou_D to learn about benefits eligibility for this role.