Description
We're looking for a Business Systems Analyst to join our People Technology team in London. This is a full-time, hybrid role. You'll support and evolve our Workday Time Tracking and/or Absence Management modules through configuration, project delivery and Tier 2 production support - ensuring a reliable, scalable experience for employees, managers, HR and Payroll teams.
Responsibilities:
- Own Workday Time and Absence Configuration: Gather and document requirements, configure Time Tracking and/or Absence Management, and support changes driven by new business needs, acquisitions or divestitures, and regulatory updates.
- Deliver Robust Change and Release Management: Build and maintain functional designs and configuration workbooks; develop and execute unit, integration, regression and UAT test scripts; and assess the impact of Workday's biannual releases.
- Partner Across People, Payroll and Technology: Work with HR, Payroll and business stakeholders to validate time and absence data feeds into pay calculations, and support integrations with workforce-management tools, time clocks, scheduling tools and absence vendors.
- Provide Tier 2 Production Support: Investigate and resolve escalated technical and configuration issues involving missed punches, incorrect accruals, calculation errors and approval-routing issues. Diagnose complex configuration, data and integration problems, escalating to Tier 3 or Workday support where needed.
- Improve the Employee Experience: Analyse recurring support issues, identify root causes and recommend proactive configuration fixes or process improvements to improve system reliability and the end-user experience.
- Build Capability and Confidence: Create and maintain technical documentation, job aids and training materials, and support clear service levels for ticket response and resolution.
Requirements:
- Three or more years of hands-on Workday configuration experience in Time Tracking and/or Absence Management; Core HCM experience is a plus.
- A solid understanding of Workday business processes, security groups and calculated fields as they relate to Time Tracking and Absence.
- Experience gathering requirements, writing functional specifications and translating them into configuration.
- Experience designing and executing test scripts, coordinating UAT and completing regression testing.
- Strong troubleshooting skills, with experience investigating and resolving complex configuration, business-process and integration issues in a Tier 2 support environment.
- Experience using a ticketing system such as Jira, and the ability to balance project priorities with production-support requests.
- Clear, confident communication skills with technical and non-technical stakeholders.
Preferred Experience:
- Workday Time Tracking and/or Absence Management certification; experience with Legion, Calabrio, Deputy, time-clock/device integrations, third-party absence vendors, multi-country configurations or agile delivery.