Description
Chime is seeking a Program Manager to join its Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) organisation.
The Program Manager will act as a "GM for hire",partnering directly with executive program owners and cross-functional leaders to drive a rotating portfolio of mission-critical initiatives selected by senior leadership.
Responsibilities:
- Lead end-to-end ownership of OMX's highest-priority strategic initiatives, delivering measurable business impact through exceptional program leadership.
- Bring structure to ambiguity by developing clear execution plans, aligning stakeholders, and driving complex initiatives from strategy through delivery with minimal oversight.
- Anticipate risks, proactively adapt to changing business priorities, and ensure programs remain on track through thoughtful planning, governance, and operational rigor.
- Build compelling, data-driven narratives and executive communications that drive alignment, influence decision-making, and accelerate progress across the organisation.
- Partner directly with senior leaders and cross-functional teams to drive accountability, solve complex operational challenges, and deliver scalable solutions that advance OMX's strategic priorities.
- Continuously observe how teams across OMX operate, identifying patterns, inefficiencies, and opportunities beyond assigned programs.
- Champion a culture of continuous improvement by introducing scalable operating mechanisms, strengthening program governance, and helping teams execute with greater speed, clarity, and efficiency.
Requirements:
- 5+ years of experience in Strategy, Business Operations, Program Management, Management Consulting, Member Experience, or a related field.
- Exceptional program management skills with a proven ability to design simple, scalable solutions for complex business problems and lead initiatives from strategy through execution.
- Outstanding written and verbal communication skills, with experience developing executive-level communications and presenting to senior leaders across the organisation.
- Demonstrated success leading highly cross-functional initiatives and influencing outcomes without direct authority.
- Strong analytical and problem-solving skills, including experience using Looker, Tableau, Power BI, or similar tools to inform decisions and measure business outcomes.
- Experience identifying and implementing AI, automation, and scalable process improvements that increase operational efficiency and enable teams to focus on high-value work.
Benefits:
- Competitive salary ($116,000-$160,000 USD)
- Bonus(es) and competitive equity
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy and company-wide paid days off
- 1% of time off to support local community organisations
- Annual wellness stipend
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to family planning reimbursement