Senior Lead Associate - Hosting

The Senior Lead Associate - Hosting drives strategic uplift of hosting services through elimination of technical and operational debt, establishment of robust governance and control frameworks, and delivery of enterprise Operational Hygiene objectives.

Key Responsibilities

Hosting Operational Hygiene delivery

• Conduct comprehensive assessments of hosting service documentation, operational artefacts, and knowledge assets to identify gaps, inconsistencies, and improvement opportunities.
• Drive standardisation and optimisation of operational procedures and knowledge management practices.
• Lead targeted technical debt reduction initiatives focused on eliminating accumulated patching debt, reducing long-term vulnerability exposure, and improving platform security posture.
• Assess and remediate configuration management deficiencies.
• Develop and deliver lifecycle modernisation initiatives that address technology obsolescence.
• Improve asset governance and estate visibility.
• Enhance monitoring and observability capabilities.
• Drive automation and orchestration opportunities.
• Lead infrastructure optimisation initiatives.
• Deliver security posture improvement programmes.

Documentation and First Line of Defence cyber controls

• Conduct structured reviews of hosting governance artefacts.
• Design, define, and document operational and cyber-control frameworks.
• Establish comprehensive control operating models.
• Implement sustainable evidence management and assurance practices.
• Ensure defined controls are operationally viable, measurable, and fully embedded within service ownership frameworks.

Leadership and stakeholder management

• Partner with Service Ownership, Architecture, Cyber Security, Risk, Internal Audit, Change Management, and platform engineering teams.
• Govern the delivery of Operational Hygiene initiatives.
• Champion standardisation, automation, technical debt reduction, preventative controls, and continuous service improvement initiatives.

Experience & Education

• Demonstrable experience leading infrastructure service-improvement, technical-debt remediation or Operational Hygiene programmes.
• Experience converting broad technical risks into prioritised, measurable improvement initiatives.
• Experience managing cross-functional technical delivery across hosting, architecture, cyber security, change and service ownership.
• Strong track record of eliminating patch, vulnerability, configuration, lifecycle, asset, monitoring, automation, capacity, performance and documentation debt.
• Demonstrable experience reviewing and improving technical documentation and knowledge articles.
• Experience implementing controlled changes and transitioning completed improvements to service owners.
• Ability to establish delivery governance, manage dependencies and communicate outcomes to technical and senior stakeholders.

Skills, Knowledge & Expertise

• Proven leadership of infrastructure Operational Hygiene or service-improvement delivery.
• Advanced knowledge of VMware vSphere / ESXi and Windows Server and/or Linux hosting environments.
• Strong knowledge of storage, virtualisation, configuration, monitoring and infrastructure lifecycle practices.
• Demonstrable experience removing accumulated patch, vulnerability, configuration and technology-lifecycle debt.
• Strong understanding of infrastructure security controls, hardening standards and audit remediation.
• Proven ability to automate or permanently remove recurring manual operational activity.
• Ability to define measurable target conditions and produce evidence of completed improvement outcomes.
• Experience delivering controlled technical change and handing completed improvements to service owners.