Description
We are seeking a Product Operations Lead, Fleet Management to join our Ford Pro team. As a Product Operations Lead, Fleet Management, you will coordinate and support dealership and customer title and registration requests, assist with customer onboarding, provide monthly updates on new features or functionality, and identify opportunities to educate customers on other products. You will also assist customers with maximizing the value they receive from our products and services, monitor usage, offer and provide training on functionality not being utilized, and provide insights into how customers use our assigned product.
Responsibilities:
- Coordinate and support dealership and customer title and registration requests
- Assist with customer onboarding on assigned product services
- Provide monthly updates on new features or functionality
- Identify opportunities to educate customers on other products
- Assist customers with maximizing the value they receive from our products and services
- Monitor usage and offer training on functionality not being utilized
- Provide insights into how customers use our assigned product
- Escalate customer concerns and maintain customer open issues tracking
- Support sales in any sales efforts needed
- Support developing sales and marketing material
- Process title and registration transactions, vehicle moves, and ensure clients are billed correctly
Qualifications:
- H.S. Diploma or equivalent
- 4-5+ years of experience working for a fleet management company
- 4-5+ years of experience in U.S. title and registration work
- Prior sales experience with dealers and/or commercial fleet customers
- Strong interpersonal and communication skills
- Ability to identify business needs and clearly communicate them to product development teams
- Comfortable working without predefined responsibilities in a fast-paced environment
- Self-starter who can think creatively and develop solutions
- Ability to advocate persuasively for solutions that serve both the customer and the business
- Proficiency with Microsoft Office, particularly Microsoft Excel
Benefits:
- Immediate medical, dental, vision, and prescription drug coverage
- Paid parental leave, new parent ramp-up programs, subsidized back-up child care
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- Generous vacation time, sick/personal time, and paid holidays
Salary: $86,600 - $166,200 per year