Description
The Senior Manager, Quality Assurance (QA) will oversee, develop, deliver, and maintain Currencycloud's Quality Assurance (QA) Methodology and procedures. You will support the Visa Director of Quality Assurance Compliance with the ongoing development and implementation of Quality Assurance processes monitoring Visa's financial crime compliance operations.
Responsibilities:
- Lead, manage, and develop a team of 3 located in the Philippines.
- Manage and lead the Currency Cloud QA execution on a monthly basis.
- Train and mentor the Currencycloud QA team as a subject matter expert with deep understanding of Currencycloud's compliance operations, risks, clients, and systems.
- Own key QA documents and workbooks, including the QA Methodology, QA Desktop Procedures, Monthly QA Workbook Template, and Monthly QA Results Deck.
- Lead and deliver projects to enhance QA for Currencycloud.
- Collaborate with peer QA functions to deliver cross-functional initiatives.
- Prepare and present monthly QA results to senior compliance leadership and process owners.
- Collaborate with Currencycloud compliance leadership and compliance process owners to share findings, themes, and root causes.
- Maintain strong, collaborative relationships with Currencycloud senior compliance leadership, compliance process owners, and cross-functional peers in the Visa QA function.
- Support the Visa Director of QA Compliance to respond to requests for information from internal and external stakeholders.
- Execute QA testing for Currencycloud compliance processes and establish themes and root causes for findings.
- Keep abreast of developments in financial crime legislation and regulation in jurisdictions where Currencycloud holds authorisation to provide financial services.
- Support Visa Director of QA Compliance as required on projects and any other ad hoc regulatory compliance projects.
- Promote and embed the Currencycloud Assurance team culture and Visa leadership principles in the team.
- Maintain strong record keeping concerning testing, changes, and rationales.
Qualifications:
- Essential: Strong detailed understanding of quality assurance along with the core pillars of effective risk management around AML and Financial Crime, recognized compliance and/or audit qualification (ICA, ACAMS or similar) and/or educated to relevant degree level, excellent operational knowledge and understanding of UK regulations and legislation, strong team player with a positive attitude, attention to detail, extremely organised, and shows initiative, clear communicator with a high standard of written English, team management experience.
- Preferred: At least 5 years' Quality Assurance experience within Financial Services or cross-border payments institution, able to take a flexible and agile approach and respond to changing priorities, adept at working independently and multi-tasking.