Description
Honor Technology’s mission is to change the way society cares for older adults.
As a Client Care Advisor (also known as a Home Care Consultant, Care Coordinator, Intake Coordinator, or Client Care Coordinator) in Santa Rosa, California, you will help older adults and their families understand in-home care options, complete care consultations, coordinate service starts, and maintain ongoing client relationships across Sonoma County.
The Client Care Advisor plays a critical role in helping families navigate one of the most important decisions they’ll make: choosing the right care for a loved one. This role combines consultative sales, care coordination, and ongoing relationship management to guide families from initial inquiry through service start and beyond.
Responsibilities:
- Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions
- Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks
- Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments
- Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence
- Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery
- Use data and systems to manage your portfolio, track performance, and maintain accurate documentation
- Contribute to referral relationship growth and local market reputation as needed
Requirements:
- 1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social work, care coordination, or similar)
- Demonstrated ability to guide clients through decisions and drive measurable outcomes (e.g., conversion, retention, service adoption)
- Strong relationship management skills, with experience supporting clients and families over time and adapting to evolving needs
- Experience owning measurable client outcomes
- Experience leading structured conversations (discovery, needs assessment, recommendations, next steps)
- Ability to partner cross-functionally to deliver services effectively and resolve execution challenges
- Comfort working within structured systems and tools (e.g., CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar)
- Operational discipline, including managing follow-up, tracking performance, and maintaining accurate records
- Ability to spend ~75% of time in the field, with reliable transportation and flexibility for occasional evenings/weekends
- Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field is preferred
Benefits:
- Annual on-target earnings of $90,000–$100,000, with 20% tied to uncapped monthly commission