Validator

We're transforming financial services through bold innovation and relentless execution. As a Validator, you'll work alongside the Onboarding, Account Management and Support teams to analyse customer documentation accurately and timeously.

You'll complete and validate customer documentation submitted by various financial institutions, following logical chronological steps, completing qualitative checks, capturing document information and comparing the final set of information.

Essential Job Functions:

• Accurately review, capture and validate customer documentation submitted by clients or third-party institutions.
• Ensure all required information is correctly extracted and entered into relevant systems or databases.
• Conduct qualitative and quantitative checks to assess document authenticity, completeness and compliance with regulatory standards.
• Identify discrepancies, errors or incomplete information and take appropriate corrective action, including escalation where necessary.
• Maintain up-to-date knowledge of document types, regulatory requirements and validation processes.
• Liaise with your team leads and internal teams to resolve documentation queries or discrepancies.
• Provide timely and professional feedback to relevant parties to support process efficiency and customer satisfaction.
• Adhere to strict confidentiality protocols and ensure data security when handling sensitive customer information.
• Consistently meet accuracy, quality and turnaround time targets in line with operational service levels.
• Contribute to process improvement initiatives by identifying inefficiencies or risks within document validation processes.
• Support team members by sharing knowledge and best practices, and providing assistance when required.
• Maintain detailed and accurate records of all validation activities for audit and compliance purposes.

In Return We’re Offering:

• Base Salary
• Medical aid and retirement fund contributions.
• Paid annual leave plus volunteer days.
• Employee Assistance Programme and wellbeing support..
• Structured onboarding and ongoing training in KYC, AML and compliance