Description
Richemont, one of the world's leading luxury goods companies, operates several prestigious Houses dedicated to creating exceptional jewelry, watches, and high-end accessories. Each Maison maintains its unique tradition of style, quality, and craftsmanship, while the group as a whole strives to innovate and design new products that align with its core values.
Your mission is to develop and implement a CRM strategy within your assigned scope, ensuring it aligns with the Group Digital strategy and long-term business objectives. You will oversee the implementation and maintenance of the CRM system, manage key aspects of the data management system, and support digital channel management.
Key responsibilities include:
- Developing and implementing the CRM strategy within the assigned scope
- Overseeing the implementation and maintenance of the CRM system
- Managing key aspects of the data management system
- Supporting digital channel management through front-end interactive technologies
- Facilitating an understanding of engagement metrics and providing regular performance analysis
- Executing a communications plan within established systems and procedures
- Collecting business requirements and expressing them in terms of target user roles and goals
- Communicating the local action plan and motivating employees to achieve local business goals
- Developing and proposing performance objectives and ensuring their achievement
- Managing and reporting on team performance
- Developing and designing content for training and development programs
- Implementing required security measures and providing input on their design
- Delivering a budget for an area of the organization or conducting complex analyses on budget progress
- Using the organization's formal development framework to identify individual development needs and plan actions to build team capabilities
Requirements:
- Bachelor's Degree or Equivalent Level
- Experience in dealing with a majority of situations and advising others
- Experience in planning and managing resources to deliver predetermined objectives