Description
We are looking for a Client Solutions Associate to join our team in Hong Kong.
As a Client Solutions Associate, you will be part of a comprehensive development program that will equip you with the skills and knowledge needed to excel in this client-facing FinTech role.
Your Team's Impact You will have the opportunity to work with clients across Hong Kong and North Asia, including Investment Managers, Hedge Funds, Insurance, and Wealth Managers.
What You'll Do
- Develop a deep knowledge base across our business, products, and clients
- Communicate with impact in person and over video calls while mastering presentation and public speaking skills both internally and externally
- Ask effective questions in various situations to gather information, uncover needs, and create solutions to foster a truly collaborative and consultative partnerships
- Define key industry terms and concepts important to FactSet’s clients to be an industry expert
- Use advanced product knowledge and understanding of FactSet’s product suite to identify and implement solutions specific to client and user workflows including Excel modelling, company research, and portfolio analysis
After completing the training program, you will take on responsibilities as a FactSet Consultant, including:
- Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that the client is getting maximum value out of the FactSet software
- Customizing solutions to fit with individual client workflows and ensuring that the client can make efficient and accurate decisions using FactSet data and tools
- Effectively demonstrating the various product lines to clients and provide software training to individuals as well as small and large groups
- Visiting clients on a regular basis to provide face-to-face support, training and build strong relationships
- Working on longer term projects with clients to enable them to get value out of the FactSet product suite
What We're Looking For
- Business-level Korean and Mandarin Speaker is required
- Fresh graduates or finance professionals with less than 3 years of working experience
- A bachelor's degree (Mathematics, Computer Science, Engineering, Finance and Economics majors are preferred)
- Background or strong interest in a Finance or FinTech industry as well as a strong interest in data & technology solutions
- Strong analytical and problem-solving skills and ability to come up with creative solutions
- Exceptional communication, interpersonal and client-facing skills
- Sound working knowledge of spreadsheets (e.g., Excel) and databases
What's In It For You
- Competitive starting salary
- Extra perks, including free lunch, a stocked fridge & pantry, private health care, and social events
- Opportunity to lead, contribute or attend meaningful Corporate Social Responsibility Programs
- Support for your total well-being, including health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days
- Flexible work accommodations
- Career progression planning with dedicated time each month for learning and development