Description
We are seeking a Technical Lead - Signature Support Engineer to join our team. As a Technical Lead, you will provide technical support to our customers and partners who have subscribed to our Signature Success Plan. You will be responsible for resolving complex technical issues related to our products and services, including Web technologies (HTML, CSS, JavaScript, API, etc.) and server-side technologies (SQL, Java, etc.).
Responsibilities:
- Provide high-level technical support to large-scale customers
- Manage customer expectations and escalations from internal stakeholders
- Analyze customer inquiries and monitoring results to optimize processing
- Contribute to team growth and development
- Improve team operations efficiency
- Support multiple services, including Agentforce, Data Cloud, Sales, and Industry products
Requirements:
- 10+ years of experience in technical support at an enterprise software or cloud company
- Excellent communication skills
- Strong technical investigation, troubleshooting, and problem-solving skills
- Ability to collaborate across departments and job functions
- English reading, writing, and listening skills (conversation skills are a plus)
- Deep knowledge of Web technologies or server-side technologies
- Experience with database management, data processing, or software development
- Ability to mentor team members
Nice to Have:
- High English proficiency (including conversation)
- Experience with Salesforce CRM, Lightning Platform, or related technologies
- Knowledge of Visualforce, Apex, or Lightning Web Components development
- Salesforce certifications (Platform Administrator, Platform Developer, etc.)