Description
Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is seeking a motivated and self-starting Audiovisual Service Technician (Senior or Lead) to join our team in Herndon, VA.
The Audiovisual Service Technician will provide end-user training, troubleshooting, and issue resolutions to various government customers and work closely with AV engineers, AV installation technicians, and other team members to ensure a smooth end-user experience of all AV systems.
Position Responsibilities:
- Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
- Provide meeting and event support, including set-up, in-meeting assistance, and post-event breakdown or support
- Perform preventative maintenance and daily AV system checks
- Provide technical support to end-users in person or by phone
- Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
- Provide AV system user training
- Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution
- Complete and maintain training certificates from manufacturers and industry associations
- Ensure maximum issue resolution in minimum time to meet Service Level Agreements
- Attend daily Boeing engineering and operations & maintenance meetings
- Ensure compliance with establishing change management processes for system updates or changes
- Maintain professional demeanor while troubleshooting issues within high-pressure settings with senior officials
Basic Qualifications (Required Skills/Experience):
- Active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP)
- 5+ years of related work experience or an equivalent combination of education and experience
- Current, valid driver's license required
- Ability to travel to various job sites as needed, sometimes using company vehicle
- Experience with installing and troubleshooting audiovisual systems such as Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, etc.
Preferred Qualifications (Desired Skills/Experience):
- 10+ years of related work experience or an equivalent combination of education and experience
- Formal education in Electronics or related field
- AVIXA CTS certification
- Manufacturer certifications or experience in Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, etc.
Pay & Benefits:
- Competitive base pay and variable compensation opportunities
- Eligible employees can enroll in a variety of benefit programs, including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and more
- Summary pay range for Senior (Level 4): $119,850.00 - $162,150.00
- Summary pay range for Lead (Level 5): $146,200.00 - $197,800.00