Description
Spire Murrayfield Hospital is seeking an experienced individual to join their outpatient appointments team as an Outpatient Appointments Adviser on a permanent basis.
The successful candidate will be responsible for:
- Scheduling outpatient appointments by telephone and confirming them by telephone, email, or letter
- Sending appointment reminders by text
- Proactively investigating and resolving enquiries
- Liaising with a diverse range of stakeholders, including patients, insurers, NHS, consultants, and primary care practitioners
- Accurately recording all required information for appointments on IT systems, databases, or spreadsheets
The ideal candidate will possess:
- Excellent customer service skills and telephone skills
- Strong IT skills
- Excellent interpersonal and verbal and written communication skills
- A team player with a can-do attitude
- Previous healthcare experience would be advantageous
In return, Spire Healthcare offers a competitive salary and a comprehensive benefits package, including:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance