Description
Be the expert. Drive results. Make an impact.
Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We’re looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement.
If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way , this could be your next move.
The Role
As a Motor Claims Handler, you’ll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards.
You’ll play a key role in delivering results , not just for clients, but for the wider team.
Key Responsibilities
- Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement
- Handling claims within and outside the MOJ Portal (Stages 1 & 2)
- Working within the predictive costs regime
- Negotiating settlements to achieve strong commercial outcomes
- Ensuring accurate data input and file maintenance
- Communicating clearly and confidently with clients
- Supporting colleagues to maintain consistently high service levels
- Acting as a technical referral point for team members
- Mentoring and supporting new starters
- Conducting file audits where required
Skills, Knowledge & Expertise
You’ll ideally bring:
- Experience handling motor PI claims under the predictive costs regime
- Strong knowledge of the MOJ Portal (Stages 1 & 2)
- Solid pre-litigation experience
- Experience handling claims outside the MOJ and predictive cost regime
- Previous mentoring experience (desirable)
- Strong working knowledge of Microsoft Word, Excel, and email
- Excellent attention to detail
- Confident negotiation skills
- Outstanding communication skills
- Strong organisational abilities
- A collaborative mindset and willingness to support others