Description
You will be part of the EMEA Customer Success team within S&P Global Energy, driving customer value, adoption, engagement, and long-term customer success.
Responsibilities and Impact:
- Manage a portfolio of customers across Türkiye, CIS, and regional markets, ensuring strong adoption, retention, customer satisfaction, and long-term success.
- Successfully onboard new customers and deliver remote and in-person training programs tailored to customer workflows, business goals, and use cases.
- Build and maintain strong relationships with users and key stakeholders, becoming a trusted partner and primary point of contact throughout the customer lifecycle.
- Proactively engage customers to understand their objectives, identify risks and opportunities, and ensure they achieve measurable business value from S&P Global solutions.
- Monitor customer engagement, adoption, and customer data to uncover opportunities for further engagement and value realization.
- Collaborate closely with Sales, Product Specialists, Product Management, Support, and Customer Experience teams to deliver a seamless customer journey.
- Serve as the voice of the customer by providing feedback and insights that help improve products, services, and the overall customer experience.
- Anticipate customer challenges and proactively develop action plans to address them before they impact customer outcomes.
- Stay informed on industry developments, regional market dynamics, energy and commodity trends, and new S&P Global product enhancements.
- Maintain accurate and timely records of customer interactions, success plans, business reviews, and engagement activities within Gainsight.
What We're Looking For:
- Turkish National with the ability to work from Istanbul.
- Fluent Turkish, Russian, and English, with excellent verbal and written communication skills in all three languages.
- Bachelor's degree in Business, Economics, Finance, Energy, International Relations, Engineering, or a related discipline.
- An S&P Global employee at this level would typically have 3+ years of relevant experience in Customer Success, Account Management, Client Services, Consulting, Market Intelligence, or a similar customer-facing role.
- Demonstrated ability to manage multiple customer relationships and priorities simultaneously.
- Strong presentation, facilitation, and customer engagement skills.
- Ability to analyse customer needs and translate them into actionable recommendations and success plans.
- Willingness and ability to travel within the region to support customer engagements.
Benefits:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards,small perks can make a big difference.