Description
We believe independent restaurants deserve the same advantages as big chains without giving up their independence.
The Challenge to Solve Empower small business owners with the premier commerce enablement solution for local, independent pizzerias.
The Role This role will oversee a team of key account managers who leverage the entire Slice platform to power their shops who are critical to our business. You'll manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints. You’ll ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations and partners cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts.
The ideal candidate will bring a deep understanding of leadership, a strong ability to manage long-term client relationships, and a proven track record of solving problems.
Responsibilities:
- Manage a small portfolio of Key Accounts
- Handle escalations, cancellations, and customer complaints
- Ensure shop partners receive timely and proactive support
- Partner cross-functionally across Slice to ensure shop success
Requirements:
- 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment
- Strong track record of individual performance
- Proven ability to manage complex, high-value accounts with a focus on retention and growth
- Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity
- Demonstrated ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance
- Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics
- Strong interpersonal, communication, and negotiation skills
- Proficiency in Salesforce, Slack, Excel, and other account management tools
- Fluency in multiple languages and proficiency on the Slice platform, products and our customer base is a strong plus
The Extras Working at Slice means more than a job - it's a place where your growth actually gets invested in.
- Paid training from day one
- Career growth that's real
- Learning & Development program
- Referral program
- Wellbeing program
- Competitive salary
- A team that knows how to have fun