Description
Salesforce is hiring Deployment Strategists , Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers.
You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value.
Key Responsibilities:
- Lead end-to-end customer engagement across the complete value lifecycle , Identify → Commit → Deploy → Consume , owning outcomes at every stage
- Define the customer's Agentic AI strategy and roadmap
- Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting
- Own adoption, consumption, and expansion metrics within your engagement scope
- Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution
- Develop real customer solutions supported by leading-edge AI tools, including Cursor, Claude, and coding products like Vibes
- Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders
- Assess customer readiness for AI adoption and guide change management and process transformation
- Synthesize field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap
Required Qualifications:
- Degree in Computer Science or a related field
- 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology
- Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments
- Prior customer-facing delivery experience (consulting, professional services, or technical advisory)
- Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
- Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
- Proven ability to lead and own complex, ambiguous engagements end-to-end , from discovery through to measurable outcomes
- Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
- Strong project and program management skills , ability to run multiple work-streams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
- Ability to travel 25% of the time to customer sites
Preferred Experience:
- Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
- Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)
- Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, or similar platforms
- Background in change management, organizational design, or enterprise transformation
- Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks
- A get-things-done mindset with strong bias for action , comfortable operating in unstructured fast-moving environments