Description
We are seeking a Claims Team Lead to join our team in Bengaluru, India. As a Claims Team Lead, you will be responsible for leading a team of experienced administrative, operative, and technical roles in the Professional career track.
Responsibilities:
- Review and assess inventory levels, coordinating daily allocations and planning ahead to maximize staffing levels and results.
- Ensure productivity, quality, and customer satisfaction are managed within your team, and motivate individuals and the team to achieve operational KPIs.
- Monitor inventories and customer feedback to anticipate potential problems and bring creative solutions to address short-term needs, understanding and implementing improvements for the future.
- Develop team members through suitable training and development plans, conducting training analysis if required.
- Conduct regular staff check-ins, ensuring goals are in place and monitored, performance is reviewed and recognized, and career development is discussed.
- Engage, motivate, and inspire individuals through keeping focus on employee engagement.
- Develop effective relationships and communications with internal and external customers to ensure a highly engaged, seamless delivery of service.
- Create a positive and motivated environment for the team, focused on delivering for customers.
- Support projects and initiatives, being proactive in seeking new ideas and ensuring customers' requirements are accounted for while delivering efficient operational change.
- Produce meaningful, accurate management reports and statistical information.
- Respond to complaints and address underlying issues promptly.
Requirements:
- Customer-focused with the ability to identify and solve problems.
- Leadership skills to motivate and develop others.
- Proven track record of understanding and delivering customer needs within a fast-paced service industry.
- Experience in developing high-performing teams and individuals.
- Excellent negotiation, presentation, and influencing skills.
- Sound analytical skills and ability to focus on detail.
- Experience in leading through change.
- Experience in improving processes.
- Involvement in initiatives and projects is desirable.
- Proficient in the use of Spreadsheets, word-processing, and associated office IT skills.
Education and Experience:
- Graduate degree in any field (medical, paramedical, commerce, statistics, mathematics, economics, or science).
- Minimum 5 years of experience in the health insurance claims industry, including hands-on experience in managing a team of 12-15 members/associates.