Description
We are looking for a Head of Member Collections (UK/Europe) to own and deliver Tide's collections strategy, optimizing the value of lending portfolios. You will lead a small team of collections managers and specialists across the UK, Bulgaria, and India.
Responsibilities:
- Lead a small team of collections managers and specialists
- Work iteratively between strategy and hands-on operational performance management
- Collaborate with the leadership team of Member Operations and other teams
- Shape the strategic direction for Collections at Tide
- Optimize recovery rates through process optimization and forbearing solutions
- Manage relationships with debt collection agencies
- Improve collections tools and processes with product and data teams
- Enhance management reporting with the data team
- Work with Talent and People partners to recruit and retain top talent
Requirements:
- Hands-on experience as a collections leader, preferably in small business or consumer lending in the UK
- Extensive subject matter expertise in credit collections
- Proven leadership and management experience
- Experience working with outsourced collections teams and product/data teams
- In-depth knowledge of risk factors in collections and recovery processes
- Data-driven mindset with experience in OKRs, KPIs, KRIs, SLAs, forecasting, budgeting, and planning
Benefits:
- Competitive salary
- Flexible working arrangements
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing support
- Learning & Development Budget
- WFH Setup allowance
- Privilege leaves
- Casual leaves
- Sick leaves
- Paid days off for volunteering or L&D activities
- Stock Options